Unit 5, Brackengate Business Park, 6 Paris Road, Brackenfell, Cape Town, 7560

logistics@justeco.co.za

021 905 8874

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Privacy Policy

This Privacy Policy describes how JUST ECO (“the Site”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit our website at www.justeco.co.za, use our services, or otherwise communicate with us (collectively, the “Services”). We are committed to protecting your privacy and ensuring that your personal information is processed lawfully, in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) of South Africa. For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a prospective client, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

2. How We Collect and Use Your Personal Information

To provide our IT Asset Disposition (ITAD) services and manage our website, we collect personal information about you from various sources. The information we collect and use varies depending on how you interact with us. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you, as defined by POPIA.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

2.1 Information We Collect Directly from You

Information that you directly submit to us through our Services, typically via contact forms or direct communication, may include:

  • Basic contact details: Your name, company name, address, phone number, and email address.
  • Service inquiry information: Details you provide when requesting information about our ITAD services, including the nature of your inquiry and any specific requirements.
  • Customer support information: Information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

2.2 Information We Collect Automatically (through Cookies and Tracking Technologies)

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site, including device information (e.g., device type, operating system), browser information (e.g., browser type, version), information about your network connection, your IP address, and other information regarding your interaction with the Services.

We use these technologies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics, and to better understand user interaction with the Services (in our legitimate interests to administer, improve, and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

2.3 Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Website analytics providers: Such as Google Analytics, which provides us with insights into website traffic and user behavior.
  • Advertising partners: Such as Google Ads, which helps us manage and deliver targeted advertisements.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, “Third-Party Websites and Links.”

3. How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Services: To respond to your inquiries, provide quotes, and deliver our ITAD services, including secure logistics, on-site services, inventory management, data destruction, and recycling. This is necessary to perform our contractual obligations or take steps at your request prior to entering into a contract.
  • Communication: To communicate with you regarding your inquiries, service requests, and to provide customer support. This is in our legitimate interests to be responsive to you and provide effective services.
  • Marketing and Advertising: To send you marketing, advertising, and promotional communications about our services by email or other channels, where you have provided your consent or where otherwise permitted by POPIA. This may include using your personal information to better tailor the Services and advertising on our Site and other websites (e.g., Google Ads).
  • Analytics and Improvement: To analyze website usage and trends, improve the functionality and user experience of our Site, and develop new services. This is in our legitimate interests to administer, improve, and optimize our Services.
  • Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. This is in our legitimate interests to protect our business and our users.
  • Compliance with Legal Obligations: To comply with any applicable legal obligations, including responding to subpoenas, search warrants, and similar requests from regulatory bodies or law enforcement, and to enforce any applicable terms of service.

4. Cookies and Tracking Technologies

As mentioned, we use Cookies and similar tracking technologies to collect and track information about your usage of our Site. These technologies help us understand how you interact with our website, which pages you visit, and what services you are interested in. This information is crucial for improving our website and tailoring our services and advertising to your needs.

4.1 Types of Cookies Used

  • Strictly Necessary Cookies: These are essential for the operation of our website and enable you to navigate and use its features. Without these cookies, services like accessing secure areas cannot be provided.
  • Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. We use Google Analytics for this purpose.
  • Functionality Cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name, and remember your preferences.
  • Targeting/Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose, such as Google Ads.

4.2 Your Consent and Control

In accordance with POPIA, we will obtain your consent before placing non-essential cookies on your device. You will be presented with a cookie consent banner upon your first visit to our Site, allowing you to accept or decline certain types of cookies. You can manage your cookie preferences at any time through your browser settings. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies.

Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

For more information on how Google uses data from our Site, you can visit Google’s Privacy Policy and Terms of Service. You can also opt-out of Google Analytics without affecting how you visit our site by installing the Google Analytics opt-out browser add-on. To control the ads you see on Google and across the web, you can visit Google’s Ad Settings.

5. Disclosure of Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy and POPIA. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf: This includes IT management, data analytics (e.g., Google Analytics), and customer support providers.
  • With your consent: When you direct, request us, or otherwise consent to our disclosure of certain information to third parties.
  • For legal and compliance purposes: In connection with a business transaction (e.g., merger), to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests from regulatory bodies or law enforcement), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We do not sell your personal information.

6. Your Rights Under POPIA (Data Subject Rights)

Under POPIA, you have specific rights regarding your personal information. We are committed to upholding these rights:

  • Right to Access: You have the right to request confirmation as to whether we hold personal information about you, and if so, to request a copy of that information.
  • Right to Correction/Rectification: You have the right to request that we correct or update any inaccurate, incomplete, or outdated personal information we hold about you.
  • Right to Deletion/Erasure: You have the right to request the deletion or destruction of your personal information in certain circumstances, for example, where the information is no longer necessary for the purposes for which it was collected.
  • Right to Object to Processing: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
  • Right to Object to Direct Marketing: You have the right to object to the processing of your personal information for direct marketing by means of unsolicited electronic communications (e.g., email, SMS). We will only send you such communications if you have consented to receive them or if there is an existing customer relationship.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Regulator if you believe that your rights under POPIA have been infringed. The contact details for the Information Regulator are provided below.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We may require you to verify your identity before processing your request.

7. Information Officer

In accordance with POPIA, JUST ECO has designated an Information Officer who is responsible for ensuring compliance with the Act. The Information Officer is your primary point of contact for any POPIA-related queries or requests.

Information Officer: contact privacy@justeco.co.za

8. Security Measures

We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include data encryption, access controls, and secure data storage practices. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

9. Cross-Border Data Transfers

Your personal information may be transferred to, and processed in, countries other than South Africa where our service providers (e.g., Google) operate. These countries may have data protection laws that are different from the laws of South Africa. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and POPIA, including implementing appropriate safeguards such as contractual clauses approved by the Information Regulator, where required.

10. Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

11. Children’s Privacy

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

12. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your rights under POPIA, please contact us at:

JUST ECO

Email: logistics@justeco.co.za

Phone: 021 905 8874

Address: Unit 5, Brackengate Business Park, 6 Paris Road, Brackenfell, Cape Town, 7560